# Winga — Full Content > Winga is an AI-powered WhatsApp assistant for small businesses. It replies to customer messages in Swahili and English 24/7, knows the merchant's product catalog, takes orders with GPS pin, and accepts WhatsApp voice calls. Pricing starts at TZS 20,000/month with a 30-day free trial; paid via M-Pesa or Tigo Pesa. Last updated: 2026-04-25 ## Hero **Jibu wateja wako kwa WhatsApp, 24/7.** AI assistant inayojibu wateja, kuonyesha bidhaa, na kupokea order — kwa Kiswahili. Wewe pumzika, Winga anafanya kazi. In English: Winga is a WhatsApp AI assistant for small businesses, replying to customers in Swahili in 3 seconds — 24/7. Built for the way commerce actually happens: on WhatsApp, in Kiswahili, paid by mobile money. CTAs: Anza bure siku 30 (Start free 30-day trial), See how it works. ## The problem Winga solves Running a business on WhatsApp should not mean being glued to your phone 24/7. Common pain points: - "You wake up to 47 unread messages. Half are 'Bei gani?'" - "A customer called at 10 pm. You missed it. They bought somewhere else." - "You hired someone to reply, but they quoted the wrong price." - "You posted new stock on your status. 30 people asked the same question." These are everyday realities for merchants who run their business on WhatsApp. ## What Winga does **Average response time: 3 seconds. Available: 24/7.** Winga replies in seconds, knows your products, and speaks real Swahili. When something needs a human, it texts you. Concrete capabilities: - **Instant Replies**: Responds to incoming WhatsApp messages in about 3 seconds, every hour of every day. - **Product Catalog**: Knows all your products, prices, and stock status. Answers "Bei gani?" / "Iko stock?" without you typing a word. - **Takes Orders**: Collects delivery address, GPS pin, and customer name. Sends you the structured order. - **Speaks Swahili**: Real conversational Kiswahili — not translated text. Auto-detects if a customer is using English and matches them. - **Voice Calls**: Answers WhatsApp voice calls using a low-latency voice AI (Gemini Live). Voice minute allowances vary by plan. - **Smart Handoff**: When a customer asks something unusual or sensitive, Winga texts you so you can take over. ## How it works (3 steps) 1. **Fungua account** — Sign up at app.winga.co.tz/signup, tell us your business type, upload your products (image + name + price + description). Bulk CSV upload is supported. 2. **Unganisha WhatsApp** — Connect your WhatsApp Business number through the official WhatsApp Business API. We help with the verification flow during onboarding. Most businesses are live within an hour. 3. **Winga anaanza kazi** — Winga starts replying to your customers. You watch orders come in via the dashboard or get them as WhatsApp messages. ## Testimonials > "Siku hizi ninapata usingizi — Winga anajibu usiku kucha. Sina wasiwasi tena kuhusu kupoteza wateja." > — Neema, Fashion Seller, Kariakoo > "Hivi ndivyo nilivyopoteza wateja. Sasa siwezi kukumbuka mwisho nilipopoteza order. Winga ameacha kazi yangu kuwa rahisi." > — Juma, Electronics Dealer, Mbezi ## Pricing **Plans start at TZS 20,000/month. The 30-day free trial requires no credit card.** | Plan | Price (TZS/mo) | Conversations | Voice minutes | Products | |---------|----------------|---------------|---------------|-----------| | Starter | 20,000 | 200 | 30 | 50 | | Growth | 50,000 | 600 | 100 | 200 | | Pro | 100,000 | 1,500 | 300 | Unlimited | - 30-day free trial on every plan, no credit card. - Pay via M-Pesa or Tigo Pesa. - TZS 20,000 ≈ less than the cost of one missed order. ## FAQ **Winga inafanya kazi gani? / What does Winga do?** Winga is an AI WhatsApp assistant for small businesses. It replies to customer messages in Swahili and English in about 3 seconds, knows your full product catalog and prices, takes orders with delivery address and GPS pin, answers WhatsApp voice calls, and hands off to you when something needs a human. **Ni lugha gani Winga anaongea? / What languages does Winga speak?** Swahili and English. Winga is built specifically for the Tanzanian market and converses in real, conversational Kiswahili — not translated text. It auto-detects the customer's language and matches it. **Bei ni ngapi kwa mwezi? / How much does Winga cost per month?** Plans start at TZS 20,000/month for Starter (200 conversations, 30 voice minutes, 50 products). Growth is TZS 50,000/month (600 conversations, 100 voice minutes, 200 products). Pro is TZS 100,000/month (1,500 conversations, 300 voice minutes, unlimited products). All plans include a 30-day free trial, no credit card required. **Inakubali malipo gani? / What payment methods are accepted?** M-Pesa and Tigo Pesa. You only pay after the 30-day free trial. **Inaunganishwa na WhatsApp gani? / Which WhatsApp API does it use?** Winga connects to your WhatsApp Business number through the official WhatsApp Business API. We help you set up the connection during onboarding — most businesses are live within an hour. **Je, data ya wateja ni salama? / Is customer data private?** Yes. Conversations are encrypted in transit and at rest. Winga only uses your business's data to answer your customers — never to train shared models. See app.winga.co.tz/privacy for the full policy. **Ninaweza kutumia popote? / Can I use Winga from anywhere?** Yes. Winga supports Swahili and English natively, and accepts mobile-money payments (M-Pesa, Tigo Pesa). Pricing is shown in TZS but you can use Winga from anywhere your customers reach you on WhatsApp. **How long is the free trial?** 30 days. No credit card. Cancel anytime during the trial and pay nothing. **Can the AI take voice calls?** Yes. Winga answers WhatsApp voice calls using a low-latency voice AI (Gemini Live). Voice minute allowances depend on your plan: 30/100/300 minutes per month for Starter/Growth/Pro. **How is Winga different from a generic ChatGPT integration?** Winga is purpose-built for WhatsApp commerce. It speaks real Swahili (not translated English), knows your product catalog with TZS pricing, takes orders with delivery address and GPS pin, integrates with the official WhatsApp Business API, accepts M-Pesa and Tigo Pesa, and runs voice calls. A generic chatbot can't do most of these without significant custom work. ## Contact - Email: support@winga.app - Location: Dar es Salaam, Tanzania - Sign up: https://app.winga.co.tz/signup - Dashboard login: https://app.winga.co.tz/ © 2026 Winga. All rights reserved.